Shopping Mall Facilities Management
Footfall at the bullring was predicted on opening to be 25million but now it is 37million and service providers have to adjust to this variation through the day and the seasons. Facility management services are the first experiential thing as they are the first point of contact for any mall visitor.
Right Mix Of Technology Amenities Key For Mall Survival
Footfall through a shopping centre is a key metric for service providers as the more shoppers there are the more facilities need to be cleaned and the more waste is generated.
Shopping mall facilities management. 2017 a study of facility management operation strategy in shopping malls. The services incorporate parking security house keeping medical assistance wi fi baby care and many more. Insights from 4 top class shopping malls in bangkok property management vol.
The purpose of this paper is to identify and analyze crucial facilities management fm service dimensions that affect customer satisfaction with regards to the shopping mall sector and provide useful implications for fm companies. To work in a shopping centre environment you must be multi faceted in your approach. This can only be achieved by a proper management at the helm of affairs.
Facility management handle electro mechanical services like and suppression and fire detection access control power management water management plumbing supply chain marketing research logistics and design etc. Facility management companies provide specialized services to malls ranging from parking security to housekeeping and cash management. It is now recognised however that unlike developers landlords and architects facilities managers actually work within the building and are best placed to protect the value of an asset during its lifetime.
The quality of support services has a direct bearing on the happiness and leisure of the customers. Apply to facilities manager facility supervisor assistant general manager and more. Facilities management service and customer satisfaction in shopping mall sector.
A shopping mall like any other business needs to be a profitable venture in order to deliver a superior ambience and survive as an entity.
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